Frequently Asked Questions (FAQs) – PokePharma
Welcome to the PokePharma FAQ page. Find answers about medicine ordering, prescriptions, delivery, payments, privacy and support.
General Questions
What is PokePharma?
PokePharma is an online medicine delivery platform that helps customers order genuine medicines from licensed pharmacy partners.
Why should I choose PokePharma?
We provide genuine medicines, secure ordering, fast local delivery, easy prescription upload, responsive customer support and transparent pricing.
Is PokePharma a licensed pharmacy?
PokePharma works with authorized pharmacy partners and follows applicable regulations regarding prescription medicines.
Where does PokePharma deliver?
Currently, PokePharma provides medicine delivery within selected local service areas.
Are all medicines genuine?
Yes. We source medicines through licensed pharmacy channels.
Ordering Medicines
How can I order medicines?
Search your medicine, add to cart, upload prescription if required, checkout, and we'll process your order.
Can I order prescription medicines online?
Yes, with a valid prescription.
Can I order medicines without creating an account?
Guest checkout may be available for some purchases.
How do I know if my order is confirmed?
You'll receive a confirmation after successful processing.
Can I cancel my order?
Orders may be cancelled before dispatch.
Prescription Upload
How do I upload my prescription?
Visit the Upload Prescription page and upload JPG, JPEG, PNG or PDF.
Which file formats are accepted?
JPG, JPEG, PNG and PDF.
What makes a valid prescription?
It should include patient name, doctor details, registration number, date, medicines and signature where applicable.
What happens after I upload my prescription?
Our team reviews it before processing.
What if my prescription is unclear?
We may contact you for a clearer copy.
Delivery
How long does delivery take?
Depends on location and medicine availability.
Do you offer same-day delivery?
Available for eligible local orders.
How much are delivery charges?
Charges vary by location and order value.
Can I track my order?
Yes, after dispatch.
What happens if I miss my delivery?
Our delivery partner may reschedule.
Medicines & Safety
How do you ensure medicine quality?
Medicines are sourced from licensed pharmacy partners.
Can I buy antibiotics without a prescription?
No.
Can I return medicines?
Returns depend on regulations and product condition.
What if I receive a damaged product?
Contact support with photos.
Can I substitute one medicine for another?
Only on a healthcare professional's advice.
Payments
Which payment methods do you accept?
UPI, Cards, Net Banking and Digital Wallets.
Is my payment secure?
Yes, via encrypted payment gateways.
Will I receive an invoice?
Yes.
Privacy & Security
Is my prescription confidential?
Yes.
Is my personal information safe?
We implement appropriate security measures.
Customer Support
How can I contact PokePharma?
Use the Contact Us page.
What should I do if my medicine is unavailable?
Our team will advise on availability or alternatives.
Can I reorder previous medicines?
Eligible medicines can be reordered.
Do you provide medical advice?
No. Consult a qualified healthcare professional.
How can I report an issue with my order?
Contact support with your order number.
Still Have Questions?
Contact our support team, upload your prescription, or browse our medicine catalog.